The primary differences between Jira and BigTime are the tools used to manage your customer engagements. Jira uses a Kanban board, while BigTime uses a timesheet. You'll find out which features BigTime software has over Jira and which features Jira doesn't. We'll also compare the two software's integrations with Confluence, an open-source project management tool.
Jira uses a Kanban board
In addition to displaying all issues in a project, Jira also uses a Kanban board for tracking progress. This board can be customized to show only specific tasks or recent issues. When a team has a large number of issues to handle, Kanban can be a useful tool for gauging progress. Users can estimate the number of issues they'll need to address for a given story, assign sub-tasks, filter, release, and hide issues. When a team member completes an issue, they can pull it from the Kanban board and move it to another column.
BigTime uses a timesheet
BigTime is a project management and time tracking hybrid. It helps professional service firms manage projects and track employee time more efficiently. Its project management tools focus on budgeting and staff utilization. Using this time tracking and project management software, administrators can set up tasks, track actual hours against budget, and monitor workflows. BigTime integrates with most project management platforms, including Jira, Confluence, and Microsoft Office.
Jira allows you to manage customer engagements
OmniChat for Jira Service Management is a powerful tool for improving customer retention and loyalty by building one-to-one relationships. Jira software enables teams to manage customer engagements across multiple channels and customize each conversation for individual customers. OmniChat does not interfere with support agents' workflow because all information is stored in Jira Service Management. The software includes a chatbot that is available online and on mobile devices and helps you keep your customers up-to-date on their experiences.
Jira integrates with Confluence
The Confluence and Jira integration is a great way to improve your project management and collaboration processes. It also saves you time and increases productivity. For example, Jira users can create and edit Confluence pages, track Jira issues, and view notifications within Confluence. Users of both systems can also create new issues right within Confluence. The Confluence integration makes it easy to integrate both tools, so you can get more done in less time.
Both tools are designed to foster collaboration
While Jira and Bigtime have some common features, each platform is unique. Jira has a more flexible interface and more options for collaboration. Its redesigned core cloud platform gives teams calendar, spreadsheet, and list views. It also provides conversational ticketing capabilities. It can also help product managers create products. BigTime can import Jira data. Both are designed to foster collaboration.